Housing Services

If you are experiencing homelessness call 1800 825 955 or contact us on 03 5479 1000 during business hours to learn about our services and programs.

As a member of the Loddon Campaspe Homelessness Alliance, a regional network of Specialist Homelessness Services, we assist people in the Mount Alexander Shire with:

  • Information and advocacy referrals
  • Housing focused case management
  • Nominations for transitional accommodation
  • Applications through the Victorian Housing Register for social housing
  • Assistance to secure and/or sustain private rental through help with rent arrears, moving, bonds, rent in advance and tenancy advice

We are a State Government funded service that provides comprehensive case management to help people secure or sustain housing, while also providing support to address the intersecting issues that contribute to housing instability and homelessness, such as

  • Financial difficulties
  • Family violence
  • Mental health issues
  • Recurring homelessness, or inappropriate housing

We work closely with allied health service providers such as family support services, local council, mental health support services, GPs, the NDIS, the Office of Housing, as well as schools, police and other community stakeholders to ensure a holistic, person centered approach to case management.

Who is eligible?

This service is available for anyone located within the Mount Alexander Shire.

What is the cost?

This is a free service.

How can I get more information?

To access this service, call (03) 5479 1000. You will be offered an initial assessment with a member of our Intake team within 48 hours; for allocation to longer-term case management.

If you are a professional and would like to refer someone to this service, call reception (03) 5479 1000 and our Intake team will be in contact with you.


External Web Resources

East St Kilda Crisis Accommodation

This site is one of the only homelessness services in Victoria to employ and accommodate women only. It also offers services to trans and gender diverse individuals who identify as female.

1800 825 955

Haven Home Safe 10 -16 Forest Street, Bendigo Ph: 5444 9000 Alternative for possible Emergency Accomm. when no other housing worker avail. Need to present to service in person.

Alternative for possible emergency accommodation when no other housing worker avail. Need to present to service in person.

10 -16 Forest Street, Bendigo

Ph: 03 5444 9000

Cobaw Community Health – Housing

Alternative for possible emergency accommodation when no other housing worker avail. Need to present to service in person.

47 High St, Kyneton

Ph: 03 5421 1666

Housing Justice

TAAP – information, advice and assistance on tenants’ rights, responsibilities and VCAT.

Tenancy Plus – DHHS funded case management support to public housing tenants to assist in sustaining housing.

Ph: 03 5445 0990

St Vincent De Paul Society

Mon, Wed, Fri: 12 – 4pm

Material Aid and some emergency accommodation funds but not a given.

456 Barker Street, Castlemaine

Ph: 03 5470 6091

Salvation Army

Wed & Fri 10am – 12pm

Material Aid and some emergency accommodation funds but not a given.

47 Kennedy Street, Castlemaine

Ph: 03 5470 5389

Centre for Non-Violence

Family violence specific response for City of Bendigo with outreach services to other LGA’s in Loddon Campaspe area.

Ph: 03

5430 3000

Women & Children Ph: Ph: 1800 884 038

Office of Housing
  • Bond loan progress
  • Office of Housing Debts (= ineligible for Bond Loans but not for public housing applications)
  • Housing Application progress
ACSO Connect

AOD Treatment Services

Mental Health or AOD Intake and Assessment (after hours)

Ph: 1300 022 760 or 1800 888 236


Specific response for Aboriginal: Medical, Family Services, Wellbring, Housing, Justice, Elders

Mt Alexander Shires, City of Greater Bendigo, Macedon, Central Goldfields

Bendigo and District Aboriginal Corporation

13 – 15 Forest Street, Bendigo

Ph: 03 5442 4947

Castlemaine Veterinary Clinic

Clients may receive discount on vaccinations, etc where they have Health Care Card.

CHS Fund for small costs. Must be current client of CHS.

56-58 Hargraves St Castlemaine

Ph: 03 5470 6300 / 24hrs: 0439 480 866

No Interest Loans Scheme (NILS)

Wednesday, 9-4pm

NILS provides interest free loans for people living on low incomes ($2,000) – car repairs, white goods, but no bills.

Castlemaine Community House

TAFE building

65 Templeton Street, Castlemaine


Ph:  03 5472 4842 / Fax:  03 5470 5094

Contact: Julie Holden

After hours Emergency Accommodation self-referral

They will try to find Emergency Accommodation in a client’s immediate area: 1800 825 955.

Didn’t find what you were

looking for?

Why not get in touch?