Consumer Rights and Responsibilities
CHIRP Community Health is committed to providing quality services to our community.
Our commitment includes helping you understand what you can expect from CHIRP and its staff.
As a client of CHIRP you have the right:
- To receive health services of the highest quality from appropriately trained and supervised staff;
- To be treated with consideration and respect;
- To request written information about your rights at your first visit;
- To receive health care which does not discriminate on the basis of age, race, gender, religion, health status or sexuality;
- To receive a confidential and private service;
- If you are an unregistered client, you can choose to remain anonymous;
- To be provided with information about services which will help you to make informed decisions about your health care;
- To choose who will be present when receiving a service, (eg. A family member, friend and/or interpreter);
- To have access to your own records in accordance with the Health Records Act (except where the information is expressly prohibited by law from being disclosed);
- To ask to see another worker or seek another opinion or other referrals;
- To give written consent before any details regarding your health care are shared with other agencies (Except where a duty of care exists or other legal requirements mandate otherwise);
- To consent to or to refuse any assessment or treatment procedures (except where legislation prevents this);
- To consent to or refuse to have another person present (students or other professionals);
- To receive a low cost services;
(Some fees can be negotiable where there is financial hardship);
- To make a complaint about services provided by CHIRP and have that complaint investigated (refer to the Feedback & Complaints information on the reverse of this page);
- To continue receiving services after making a complaint without fear of discrimination;
- To expect that the complaint will be investigated, and that you will be notified of the outcome.
As a client of CHIRP we ask you to :
- Give complete and accurate information to enable us to deliver appropriate care.
- Let us know if you have a complaint or concern about the services provided.
- Give at least 24 hours notice if you need to cancel your appointment.
- Respect the privacy of others attending this service.
- Keep confidential any information you may gain about other people.
- Take responsibility for any children in your care while you are at the Centre.
- To participate fully in your own health management.