CHIRP Community Health is committed to providing quality services to our community.

Our commitment includes helping you understand what you can expect from CHIRP and its staff.

As a client of CHIRP you have the right:

• To receive health services of the highest quality from appropriately trained and supervised staff;
• To be treated with consideration and respect;
• To request written information about your rights at your first visit;
• To receive health care which does not discriminate on the basis of age, race, gender, religion, health status or sexuality;
• To receive a confidential and private service;
• If you are an unregistered client, you can choose to remain anonymous;
• To be provided with information about services which will help you to make informed decisions about your health care;
• To choose who will be present when receiving a service, (eg. A family member, friend and/or interpreter);
• To have access to your own records in accordance with the Health Records Act (except where the information is expressly prohibited by law from being disclosed);
• To ask to see another worker or seek another opinion or other referrals;
• To give written consent before any details regarding your health care are shared with other agencies (Except where a duty of care exists or other legal requirements mandate otherwise);
• To consent to or to refuse any assessment or treatment procedures (except where legislation prevents this);
• To consent to or refuse to have another person present (students or other professionals);
• To receive a low cost services;
  (Some fees can be negotiable where there is financial hardship);
• To make a complaint about services provided by CHIRP and have that complaint investigated (refer to the Feedback & Complaints information on the reverse of this page);
• To continue receiving services after making a complaint without fear of discrimination;
• To expect that the complaint will be investigated, and that you will be notified of the outcome.

As a client of CHIRP we ask you to :

• Give complete and accurate information to enable us to deliver appropriate care.
• Let us know if you have a complaint or concern about the services provided.
• Give at least 24 hours notice if you need to cancel your appointment.
• Respect the privacy of others attending this service.
• Keep confidential any information you may gain about other people.
• Take responsibility for any children in your care while you are at the Centre.
• To participate fully in your own health management.